UTILITY SERVICES

ACCOUNT SET-UP/LOGIN

Page Updated January 6, 2026 11:08 AM

Sewer (Sonoma Verde Subdivision ONLY) and trash billing is handled by Inframark. In order to schedule connections/disconnections or pay bills online you will need to set up an account with Inframark.

PAY BILLS/SET-UP INFRAMARK ACCOUNT

TRASH & RECYCLING INFORMATION

PROVIDED BY CWD

Trash and recycling will be collected once a week, on THURSDAY.

Winter weather updates: To sign up for a weather alert, go to CWD’s homepage and subscribe at the very bottom. Ensure that you check the box to receive the weather alerts.

UTILITY BILLING COST

Solid Waste and Recycling – $32.61/month. This is for the basic package of weekly solid waste and recycling pick up and the annual Extreme Green event (Taxes and fees are not included).

Sanitary Sewer (only Sonoma Verde residents) – $95.79/month.

See Fee Schedule for more information.

CONTACT CWD WITH QUESTIONS?

Community Waste Disposal (CWD) Customer Service Representatives are ready to assist you with the following:

Questions
Complaints
Accolades
Extra Carts
Cart Repair
Damages/Spills

Customer Service Hours
Weekdays 8:00 a.m. – 5:00 p.m. | Saturdays 8:00 a.m. – 2:00 p.m.
Phone: 972.392.9300 Option 2 | E-mail: customerservice@cwd.to

COLLECTION TIMES

Trash and recycling will be collected once a week, on THURSDAY. Place all items out no later than 7:00 am on Thursday for service between 7:00 am and 7:00 pm.

Please ensure the trash cart and the recycle cart are three (3) feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches.

Position the carts with the wheels toward the street.

All TRASH must be placed in bags inside the GREY 95-gallon trash cart. All RECYCLABLES must be placed inside the BLUE 95-gallon recycle cart.

HOLIDAY SCHEDULE

CWD observes two holidays a year:
Thanksgiving Day and Christmas Day

See CWD.to for specific Holiday Collection Schedule.

DOWNLOAD THE CWD BROCHURE

Bulky Waste & Brush Collection

Bulky waste and brush will be collected weekly, on your regular trash service day. You are limited to one (1) cubic yard of bulky waste and loose brush per collection. Tied and bundled brush may be set out in unlimited quantities. Note 1 cubic yard is the equivalent to the size of a washing machine.

Place all bulky waste and brush items next to your trash receptacle no later than 7:00 a.m. on your designated trash pickup days.

Have a load that exceeds the acceptable limit? Want it all picked up at once? Contact CWD at 972.392.9300, option 2, for a price quote.

BRUSH

Tree limbs must be placed with trunks parallel to the street without obstructing the sidewalk. Individual items or bundles must weigh less than 50 lbs., and be no longer than four (4) feet.

BULKY WASTE ACCEPTED

Toys and Yard Tools Tagged as “Bulk Item”
Furniture
Bundled Carpet in 4-foot Lengths
Fence Panels No Larger than 4’x6’
Washing Machines, Dryers, Water Heaters and Kitchen Appliances
Refrigerators/Freezers – Must be tagged certifying removal of refrigerants

BULKY WASTE NOT ACCEPTED

Commercial Construction and Remodeling Debris
Household Hazardous Waste
Tires, Batteries, and Propane Tanks
Loose Debris – Debris must be placed in a box or other disposable container no larger than 2’x2’x4’ and weighing no more than 50 pounds.
Additional Trash Bags

UTILITY & TRASH FAQ’S

WHAT IS INVOLVED IN THE UTILITY BILLING TRANSITION PROCESS FROM CWD TO INFRAMARK?

There are three entities involved:

Community Waste Disposal (CWD) – trash and recycling provider and former utility billing.
Inframark – trash and recycling utility billing and existing sanitary sewer utility billing and operation and maintenance (O&M).
The City of McLendon Chisholm (MC), TX – overall recipient of services.

The City receives non-fixed monthly revenues and variable invoices (expenses). Keeping a specific count on homes for sewer is mostly fixed, due to the influent cost, the O&M cost and the weather cost. Variable expenses can create problems. The City pays monthly influent fees to the City of Rockwall for sanitary sewer, that is also related to outside precipitation and irrigation. The City also pays monthly fees for the O&M of this system.

With trash and recycling, the City experiences new move-ins, move outs, new homes and the annual and contractual increase in gas prices, Consumer Price Index (CPI) and disposal adjustments, adding to the non-fixed nature of utility billing and collections.

WHEN DO I CALL COMMUNITY WASTE DISPOSAL – CWD?

Questions – Everything except billing-related questions
Complaints
Accolades
Extra Carts
Cart Repair – damaged trash or recycle cart
Damages/Spills
Cart is missed
Excess Bulk or Loose Brush I need collected

Customer Service Hours

Weekdays 8:00 a.m. – 5:00 p.m. | Saturdays 8:00 a.m. – 2:00 p.m.

Phone: 972.392.9300 Option 2 | E-mail: customerservice@cwd.to

WHEN DO I CALL INFRAMARK?

Questions – All billing-related questions concerning sanitary sewer, garbage, and recycling.
Complaints
Accolades
Set up new service – All Trash and Recycling; Sanitary Sewer (Sonoma Verde residents only) Go to mclendon-chisholm.com/utility-services
Set up Auto Pay or Credit Card payments – Go to mclendon-chisholm.com/utility-services
Requesting additional Trash and/or Recycle Carts
What are the billing cycles? Monthly billed in arrears

Customer Service

Customer Service – 281-579-4500
Office: 9550 Helms Trail, Suite 800, Forney, Texas 75126

WHEN WILL MY TRASH AND RECYCLING GET PICKED UP?

Every Thursday – year round

HOW CAN I HELP?

To help protect our employees, we strongly encourage that ALL HOUSEHOLD TRASH BE PLACED IN BAGS inside the CWD-provided grey 95-gallon trash cart.

WHEN DO I PUT MY CARTS OUT?

Place all trash and recycle items out no later than 7:00 am for pickup between 7:00 am and 7:00 pm on your service day. Please ensure the trash cart and the recycle cart are separated by at least three (3) feet, and at least three (3) feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches. Overloaded carts or carts blocked by cars will not be serviced.

Position the trash cart with the wheels toward the street.

ARE THERE ANY ANNUAL CITY-WIDE CLEAN UP EVENTS?

The City of MC will host one X-treme Green Event per year in the City of McLendon-Chisholm.

An X-treme Green Event is a one-stop place to dispose of household hazardous waste, automotive tires, used electronics and household metal goods. Confidential document shredding is also available on site.

WHAT IF A HOLIDAY FALLS ON MY COLLECTION DAY?

Holidays observed by Community Waste Disposal (CWD) are: Thanksgiving, and Christmas Day. If your collection day falls on a Holiday, collection for the entire week will be moved over to the next day ending with a Saturday pickup. For example: If your scheduled pickup day falls on Monday and Monday is a holiday, your collection day will move over to Tuesday and so on for the rest of the week.

WHAT ABOUT ITEMS THAT WILL NOT FIT IN MY CART?

CWD will collect bulk / brush items once per month. Bulk is limited to 6 cubic yards. Bundled brush is unlimited using these parameters: 1. bundle brush four (4) feet by two (2) feet lengths; 2. cannot weigh more than 40 pounds per bundle. Acceptable and prohibited bulky waste are detailed under Trash Services.